your privacy matters
At Got Knit, we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your data. We believe in transparency and want you to feel confident using our platform.
1. information we collect
Information You Provide
- Account Information: Name, email address, username
- Profile Data: Bio, skill level, knitting preferences
- Payment Information: Processed securely through Stripe (we don't store card details)
- Content: What you ask for, your measurements, photos of your yarn or inspiration, and the patterns we write for you
- Notes you send us: Feedback from the "something off?" button (with the page it came from and your browser type) and your email if you join the waitlist
Information We Collect Automatically
- Usage Data: How you interact with our platform
- Device Information: Browser type, IP address, device type
- Cookies: To keep you logged in and improve your experience
2. how we use your information
We use your information to:
- Provide and improve our pattern generation services
- Process your pattern purchases
- Send important updates about your account
- Respond to your questions and support requests
- Personalize your experience and recommendations
- Ensure platform security and prevent fraud
Marketing Communications
We'll only send marketing emails if you opt in. You can unsubscribe anytime through the link in our emails or your account settings.
3. how we share information
We don't sell your personal information. Ever. We only share your data:
- With your consent: When you explicitly agree
- For legal reasons: If required by law or to protect rights
- With service providers: Companies that help us run our platform: Anthropic (the AI that writes your pattern receives your description, measurements and photos; under its API terms it does not train on them), Supabase (database and photo storage), Vercel (hosting and anonymous page analytics), and Stripe (payments)
- In aggregate: Anonymous statistics that don't identify you
4. your patterns & content
Pattern Privacy
Your generated patterns are private by default. You control who sees them:
- Private: Only you can see them
- Public: Visible on your profile and in community features
Community Features
When you share patterns or photos publicly, other users can view them. You can delete your content anytime, though copies may persist in backups temporarily.
5. data security
We implement industry-standard security measures to protect your data:
- Encryption in transit and at rest
- Regular security audits
- Secure authentication with Supabase
- PCI-compliant payment processing through Stripe
While we work hard to protect your information, no system is 100% secure. Please use a strong, unique password and keep your account credentials safe.
6. your rights & choices
You have the right to:
- Access: Request a copy of your personal data
- Correct: Update inaccurate information
- Delete: Request deletion of your account and data
- Export: Download your patterns and data
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@gotknit.com
7. cookies
We use cookies to:
- Keep you logged in
- Remember your preferences
- Understand how you use our platform
- Improve our services
You can control cookies through your browser settings, though some features may not work properly without them.
8. children's privacy
Got Knit is for users 13 and older. If we learn we've collected information from a child under 13, we'll delete it. If you believe we have information about a child under 13, please contact us.
9. international users
Got Knit is based in the United States. If you're using our services from another country, your information may be transferred to and processed in the US. By using Got Knit, you consent to this transfer.
10. changes to this policy
We may update this policy occasionally. We'll notify you of significant changes via email or platform notification. Continued use after changes means you accept the updated policy.
11. contact us
Questions or concerns about your privacy? We're here to help:
Email: privacy@gotknit.com
Address: Got Knit, Inc.
San Francisco, CA 94102